Shipping policy

Processing Time

• The time we need to prepare an order for shipping is 2 - 3  business days.
• After placing your order, we will send you an email to let you know when your order has been dispatched. 
• ​If a tracking service has been selected, you will be provided with a tracking number.
• ​We'll aim to dispatch your order as soon as possible.
  
  

EU & Selected countries

(Switzerland, United Kingdom, Liechtenstein, Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Republic of
Moldova, Serbia, Ukraine, Belarus)

• 4.90 € shipping cost for orders below 100 € order value
• 0 Euro shipping cost over 100 € order value
  
  

Rest of the world

• from 24.90 € based on the package weight

Returns

• You can return your order within 14 days. The customer bears the return shipping costs.

Duties & Taxes

All international orders are dispatched on a DDU (Delivery Duty Unpaid) basis. In the case of cross-border deliveries, additional taxes and / or duties, e.g. in the form of customs duties, may apply, which are the Customers responsibility.

​Lost & Stolen Parcels

Please note that we are not responsible for lost or stolen parcels. Please ensure that the address you submit is a 100% accurate. Once it leaves the Amati HQ, it is the responsibility of the courier to deliver your parcel. If your parcel does not arrive within the given timeframe above please make a claim through the carrier. You can contact hello@amatithelabel.com for any information you require to help with your claim. However, we cannot influence the outcome of the claim. 

Last updated: 17.07.2022